Meta Balance: Help Center
Find answers to common questions about Meta Balance products, setup, and subscriptions.
Getting Started
What is Meta Balance?
Meta Balance is a Frequency Resonance System designed to support balance, relaxation, stress reduction, and overall well-being.
Can I use it for children?
Yes. Meta Balance is especially helpful for children. They can use it if they are added as a family member on a Family Plan. Children can be run by the account holder or parent, and if they are old enough to navigate a device, they can also easily use it themselves. The most common sessions for children include Calm Energy, Super Learning, Balance Body, and Enhancements.
Can I use it for people other than myself?
With a Personal Plan, no. Meta Balance creates subtle vibrations only for the biorhythms of the registered user. With a Family Plan, yes. You may add up to five members, including pets, and once they are scanned in you can run sessions for them too.
Can I use it for pets?
Yes. Many people find Meta Balance helpful for dogs, cats, and horses, as well as other animals. Pets respond especially well because they are naturally sensitive to subtle vibrations and frequencies. You can include them on a Family Plan, and once scanned in, sessions can be run for them just like any other family member.
Can I run sessions while I sleep?
Yes. Many people run sessions overnight for sleep, rest, and rejuvenation. Once your session starts, you can switch your phone to airplane mode while you sleep, and the program will continue to run throughout the night.
Can I work on more than one session or issue at a time?
Yes. You can click Add Session to run more than one session at once.
Do I need to focus while it runs?
No. Meta Balance can run in the background while you work, relax, or sleep.
How long does a session last?
The default session length is 12 hours, but you can adjust it to a shorter amount of time if you prefer.
How do the subtle vibrations in Meta Balance work?
The Meta Balance program is run by the VibeGenius 3.1 engine which assesses, calculates, and produces all the subtle vibrations for your stress-related issues. These finely tuned frequencies are delivered directly through your device without the need for any special equipment, working quietly in the background to bring your system into harmony. The frequencies interact with your body’s natural energy patterns, helping to regulate stress responses and bring your body into balance.
How often can I use it?
You can use Meta Balance as often as you like. Many people choose to use it daily.
How does Meta Balance create the vibrations I feel?
Think of Meta Balance like an instrument playing a song you can't hear, but your body can feel. The VibeGenius 3.1 engine scans your unique biorhythms, then "plays" subtle vibrations—like music for your energy field—that help reduce stress and bring balance to your mind and body. These gentle signals work in the background, supporting you throughout the day in a natural and effortless way.
What is Serenity?
Serenity is your built-in interactive guide within Meta Balance. You can chat with her at any time to ask questions, get guidance, or receive support during a session. While you interact, she also adjusts the subtle vibrations and frequencies in real time to match your needs.
How It Works
How does Meta Balance work?
Meta Balance uses subtle vibrations and frequency-based support through your device while your session runs.
Do I need headphones, speakers, or special equipment?
No. Meta Balance works through your device. No extra equipment is needed
I can’t hear anything. Is my program still working?
Yes. Most Meta Balance sessions do not use audible sound. Sensory Immersion is one of the main exceptions because it includes music and visuals.
I don’t feel anything. Is it still working?
Yes. Meta Balance works subtly, so you may not always feel something happening right away. Many people notice changes over time with regular use.
If I am running a program on my iPhone, will it continue running for the full 12 hours if I switch to other pages or apps?
Yes. The Meta Balance session will continue running as long as the Meta Balance browser tab remains open. You can switch to other apps or open other browser tabs, but be sure not to close the Meta Balance tab or navigate away from it.
How can I check if my Meta Balance session is still running after I switch to another page or app?
You should still see the waves moving, indicating that your session is still active.
Serenity Talk
What is Serenity Talk?
Serenity Talk is an interactive session where you can type in what you want support with and let the system build the session around your needs.
Can I run Serenity Talk for someone else on my plan?
Yes, if they are added to your Family Plan. Open Serenity Talk and select the person you want to run the session for.
How do I use Serenity Talk?
Tap Serenity Talk and allow the microphone check so the system can make sure your microphone is working properly. Serenity will speak to you first. When she is done speaking, tap the blue flashing button, speak to her, and tap the button again when you are finished. She will then take about 60 seconds to analyze your words and respond to you with her voice.
How do I get back to Serenity Talk from the Advanced Options page?
To return to Serenity Talk from the Advanced Options page, click Interactive Sessions and then tap Serenity Talk to begin your session.
What should I say to Serenity Talk?
You can speak naturally and simply describe what you would like support with.
Where do I find Serenity Talk?
When you sign in, you will be on the main purple screen. There you will see a button that says Serenity Talk.
What should I do if Serenity responds in a different language?
Try reducing background noise and then start again. In most cases, the issue resolves on its own.
Why did Serenity respond in a different language?
Occasionally, Serenity may respond in another language. This can happen from time to time and is usually nothing to worry about. Serenity is intended to respond in English.
Why does Add Session only apply to me?
The Add Session button is for your own profile. To run a session for another person on your Family Plan, go to the Serenity Talk page and select that member’s profile there. Member profiles can only be changed from the Serenity Talk page.
Interactive Life Coach Sessions
What is the Christian Life Coach Counselor?
The Christian Life Coach Counselor is an interactive chat feature that offers prayer, scripture, and supportive guidance while adjusting frequencies in real time. It is a powerful program designed to support emotional, spiritual, and personal growth.
Can I use Interactive Life Coach Sessions every day?
Yes. Many people choose to use them regularly. You can also clone a session from your history, which makes it easy to pull up a previous conversation and continue the session from the day before.
Do the sessions adjust in real time while I chat?
Yes. As you chat with the Life Coach, the session responds to what you are sharing, while fields and frequencies are adjusted in real time.
How are Interactive Life Coach Sessions different from regular sessions?
While Serenity chat is available in every session, Interactive Life Coach Sessions are designed for deeper conversation. They offer guidance and insight as you engage with the Life Coach, and each response helps shape the session in real time. Each Life Coach has a different area of expertise and responds in a more customized way based on what you share.
How do Interactive Life Coach Sessions work?
In an Interactive Life Coach Session, you chat with the Life Coach much like you would talk with a real person, and the conversation itself is the session. As the Life Coach responds, the system creates and adjusts fields and frequencies in real time to support you based on what you are sharing.
What is the Life Coach Counselor?
It's an interactive chat that feels like talking to a supportive guide. While you chat, she sends subtle vibrations and updates the frequencies in real time to match your needs.
What is the Shun Shen Tao Life Coach?
The Shun Shen Tao Life Coach is an interactive session inspired by Traditional Chinese wellness principles. She is knowledgeable about herbs, vitamins, and overall balance, and works especially well alongside tongue assessment photos. As you interact, the session responds in a customized way while fields and frequencies are adjusted in real time
Sensory Immersion
What is Sensory Immersion?
It is a program that combines light, sound, music, and frequencies to create relaxation while helping to release trauma, grief, and stress. Many people also use it to unwind after a long day, quiet the mind, and shift stuck emotions. Sessions can be run for yourself or for others, including pets, making it a versatile tool for deep emotional support.
Can Sensory Immersion help with sleep?
Yes. Sensory Immersion is wonderful right before bed and can be very helpful for insomnia or difficulty falling asleep. We recommend using headphones and running 3 or more sessions in a row until you begin to feel sleepy.
Can Sensory Immersion work on others in the room?
Yes. When Sensory Immersion is playing, it can also benefit others who are present in the room, including family members, children, and pets.
Can I use Sensory Immersion every day?
Yes. Many people include it in their daily routine.
Does Sensory Immersion include sound and visuals?
Yes. Sensory Immersion is the only Meta Balance program that includes both music and visuals.
Does Sensory Immersion work well with headphones?
Yes. Sensory Immersion works best with headphones, but it can still be used without them. We recommend headphones for the most optimal experience.
Do others need to be present for Sensory Immersion to benefit?
Yes. For the best experience, they should be present so they can hear the music, see the visuals, or both.
How do I use Sensory Immersion for more long-standing issues?
For more long-standing issues, many people choose to run several 3-minute Sensory Immersion sessions back to back for a deeper experience, sometimes for 30 to 60 minutes.
How do I repeat a Sensory Immersion session?
When your session is finished, you can click Next to run another session. You can keep the same information in the box or add more details before continuing.
How long is a Sensory Immersion session?
Each Sensory Immersion session is 3 minutes long.
How do I use Sensory Immersion?
Open Sensory Immersion, type the issue you would like support with into the box, and begin the session. You also have the option to use Voice Assessment, which evaluates your voice patterns for additional insight. Before the session begins, you will be guided through a brief 30-second exercise. When you are ready, click the Play button to begin your session.
How should I use Sensory Immersion for the best results?
It is often recommended to run a few sessions in a row until the issue feels more settled.
Photo Assessment
What is Photo Assessment?
Photo Assessment allows you to upload a tongue or face photo so the system can assess the energetic patterns it sees and provide a more personalized session.
Can I add context along with my photo?
Yes. You can upload the photo by itself or include additional context in the chat along with it.
Can I upload a face photo?
Yes. You can upload a face photo for Photo Assessment.
Can I upload a photo of a body part?
Yes. In addition to tongue and face photos, you can also upload a photo of a body part for Photo Assessment.
Can I upload a tongue photo?
Yes. You can upload a tongue photo for Photo Assessment.
Can I use Photo Assessment in different types of sessions?
Yes. Photo Assessment can be used in any regular session or in an Interactive Life Coach session.
Do I need to upload a photo every day?
No. Once you upload a photo, you can rerun or clone that session from your history and continue from the previous day without uploading a new photo each time.
How do I use Photo Assessment?
Click the green Chat with Serenity box inside any session you would like to use. Then click the paper clip icon next to the text box to upload or take a photo of your face or tongue. You can send the photo by itself or include additional context in the chat. Photo Assessment can be used in regular sessions or in Shun Shen Tao sessions, which may provide different kinds of insight.
How often should I upload a photo or a new photo?
Many people choose to upload a new photo weekly, biweekly, or as needed when they feel something has changed and they would like a fresh assessment of their progress.
What insight does Photo Assessment gather from my photo?
Photo Assessment reads the energetics reflected in the photo, offers helpful insight, and runs a customized support session based on what it sees.
What kind of photo works best for Photo Assessment?
For best results, use a clear, well-lit photo of your tongue or face.
Will Photo Assessment give different insight in a Shun Shen Tao session?
Yes. Photo Assessment can provide a different kind of insight when used inside a Shun Shen Tao session.
Scheduler & Sessions
What is the Scheduler?
The Scheduler allows you to set sessions to run automatically so you do not have to start them manually each day. You can schedule up to 14 days in advance.
How does the Scheduler work?
The Scheduler allows you to set sessions to run automatically. You can schedule them daily for up to two weeks at a time, making it easy to stay consistent without having to log in each day.
Can I schedule sessions every day?
Yes.
Do I need to leave the Scheduled window open?
Yes. You must leave the Scheduled window open in your browser for the scheduled sessions to continue running.
Do scheduled sessions need the browser tab to stay open?
Yes. The scheduled session tab must remain open for the session to run as scheduled.
How do I know if a scheduled session is running?
To check if your session is set correctly:
Go to History → click the clock icon → you will see all scheduled sessions listed there.
When your scheduled session begins, it will appear active in your regular history.
The most important thing to remember is that the scheduled session tab must remain open in your browser. If the tab is closed, the scheduled session will not run.
You don’t need to rely on the visual countdown—if the session is listed in History and the tab remains open, everything is working as expected.
For a step-by-step walkthrough, you can watch this video:
https://youtu.be/JsQPdbnPjBY?si=9XOi6ibQNi-iH3D5
How do I know if my scheduled session is saved correctly?
Go to History and click the clock icon. Your scheduled sessions will appear there if they were saved properly.
How long can I schedule a session for?
You can schedule a session to run for up to 14 days.
How do I schedule a session?
Go to your History, tap the session you would like to schedule, and click the clock icon. This will take you to the Scheduler page, where you can set the session to run for up to 14 days. Please note you must leave this window open, in order for the Scheduler to operate properly.
What happens if I close the scheduled session tab?
If the scheduled session tab is closed, the scheduled session will not run. You will need to reschedule your sessions.
What happens if I restart my computer?
If you restart your computer, you will need to restart the schedule or reschedule the sessions from your History again.
Why don’t I see a countdown on my scheduled session?
If you do not see a countdown you might be on the wrong page, or your session is not scheduled for that time.
History
Where do I find my session history?
You can find your session history by locating the icons in the upper right-hand corner of the screen. Click the icon furthest to the left, which is the clock icon. On a mobile phone, it will appear as a clock icon. On a laptop or desktop, it will say History.
Does each feature have its own separate history?
Yes. Different areas of Meta Balance have their own separate history sections. For example, regular sessions, Serenity Talk, Interactive Life Coach Sessions, and Sensory Immersion each keep their history in their own area.
Where do I find my regular session history?
Regular session history is found on the Consult Page.
Where do I find my Serenity Talk history?
Serenity Talk has its own separate history within that feature.
Where do I find my Interactive Life Coach Session history?
Each Interactive Life Coach Session has its own separate history.
Why can’t I find all of my history in one place?
Because different features store their histories separately.
Device Setup Guide
Can I turn my device off?
No. You need to leave your device turned on. However, once you start your program, you can put your device in airplane mode to limit EMFs and the program will continue to work in the background.
Can I use airplane mode while my session runs?
Yes. Once your session has started, you can place your device on airplane mode and the session will continue to run.
Can I use Meta Balance on more than one device at a time?
Yes. You can log in from any phone, tablet, or computer using your account. You can also run as many sessions as you’d like on each device simultaneously.
Can I use the website on any device?
Yes. Any device with internet access—phone, tablet, laptop, or desktop—can use Meta Balance.
Do I need headphones, speakers, or special equipment?
No. Meta Balance works directly through your device. Nothing extra is required. The technology is so advanced that it delivers powerful results without the need for any additional gadgets or plug-ins.
Do I need to be near the device while a session is running?
No. The session remains active without you needing to sit in front of the screen, but you should stay within 30 feet of the device while it is running.
Do I need to carry the device around with me?
No. You don't have to carry it everywhere. Once a session is running, it continues to work for you as long as you stay within about 30 feet of your phone, tablet, or computer.
What happens if my internet disconnects?
You need internet access to start a session. Once the session has started, it can continue running until it finishes.
Login & Access
I can’t log in. What should I do?
First make sure you are on the correct login page at www.metabalance.me , then refresh the page, close old Meta Balance tabs, and try again.
I can’t sign in and I know my account exists. What should I do?
Make sure you are using the correct email address and the correct login page at www.metabalance.me
If needed, close older tabs, refresh the page, and try again.
My secure login code did not arrive. What should I do?
Check your spam or junk folder first. Then try again carefully and make sure you entered the correct email address.
The link is not working. What should I do?
Try refreshing the page first. If it still does not work, close older Meta Balance tabs and reopen the link.
Family Plan
What is the Family Plan?
The Family Plan allows you to add multiple family members to your account so each person can run their own sessions. Everyone logs in using the same account, and you can easily switch between members—similar to a Netflix-style profile system.
Can all members under the Family Plan contact customer support, or only the account owner?
Customer support is available to all members, including those added under the family subscription. Any member can reach out for assistance with their profile or account-related concerns.
Can children use Meta Balance?
Yes, children can be added to a Family Plan.
Can each member have their own profile or account?
Yes. Each member under the Family Plan can have their own individual profile within the main account. However, all profiles are still managed under the same Family Subscription and are linked to the main account holder.
Can I run sessions for someone other than myself?
Yes, the Family Plan allows you to run sessions for other members on your account by selecting their profile and starting a session for them.
Can I transfer an existing individual account into a family plan?
Yes, you can upgrade an existing individual account to a Family Plan.
To do this, go to your subscription settings and select the option to upgrade to a family plan. Once upgraded, you can start adding family members. Your existing data and profile will remain unchanged.
Can I use Meta Balance for pets?
Yes, pets can be added to a Family Plan as well. Many pets respond especially well to the calming and soothing frequencies, making it a great option for supporting their overall well-being.
Can usage be monitored for each member?
Yes, each member’s activity can be viewed through their individual profile history.
This allows you to track sessions, usage, and activity per member, helping you stay organized and monitor engagement within the family plan.
Do family members need to live in the same household?
No. Family members under the plan do not need to live in the same household. The Family Subscription is designed for trusted users chosen by the account holder, regardless of location.
Do I need additional equipment to use Meta Balance?
No additional equipment is required to use Meta Balance. The system is designed to work without any extra devices.
However, for a better experience, some users may optionally use a bone speaker or headphones during Sensory Immersion sessions. This is not required but may help enhance clarity and comfort during use.
How do I add family members to my plan?
The Family Plan allows you to add members through your account settings. Please watch the tutorial video below for step-by-step guidance. https://youtu.be/c9xW5u0qDRw?si=grvriTEl1-rw7pvI
How do I run a session for someone else on my plan?
Open Serenity Talk and select the person you want to run the session for.
How is billing handled for the entire family?
Billing for the Family Plan is managed under one account (the account holder). All charges for the subscription are processed through the main account, and individual family members are not billed separately.
How is the Family Plan different from the Personal Plan?
The Personal Plan is for one person. The Family Plan allows you to add and run sessions for others on your account, including children, pets, or family members.
How many profiles can be created under a Family Subscription?
A Family Subscription allows up to 5 profiles in total. This includes 1 account holder and 4 additional profiles for other family members.
What happens if I cancel the Family Plan subscription?
If you cancel your Family Plan subscription, all profiles under the account will lose access once the subscription period ends.
The account holder and all family members will no longer be able to use the features unless the subscription is renewed.
What is the cost of Family Subscription?
The cost of the Family Membership depends on the current subscription plan and pricing offered at the time of sign-up, and is available on both a monthly or yearly subscription. Please refer to the subscription page inside your account for the most updated pricing.
How can I view the Family Plan billing and subscription details? (Step-by-step)
1. Log in to your main account
2. Go to your Profile
3. Tap Manage Billing
4. You will see your current subscription details, including the plan price, payment method, and billing information
Members Portal
What is the Members Portal?
The Members Portal is a separate area where members can access training videos, community resources, and additional support materials. You can access the Members Portal by visiting, login.metabalance.me
I can’t log into the Members Portal. What should I do?
For the easiest access, use Login with a secure code at login.metabalance.me.
I’m having trouble navigating the Members Portal.
We’ve created a helpful video walkthrough to show you how to navigate the Members Portal and find the resources available to you.
Click this link.
This step-by-step video will help you get familiar with the portal and show you where everything is located.
My email and password for the Members Portal are not working, what should I do?
For the easiest login experience, we recommend using Login with a secure code.
Go to login.metabalance.me, click Login with a secure code, enter your email address, and use the secure code sent to your email to log in to the Members Portal.
What can I find inside the Members Portal?
You can find training videos, advanced protocols, how-to resources, community content, Q&A, members only chat, and additional support materials.
What is the best way to log into the Members Portal?
We recommend using Login with a secure code.
What is the difference between my Meta Balance account and the Members Portal?
Your Meta Balance account is where you run sessions. The Members Portal is a separate area for training, resources, and community content.
Where can I find the Members Portal?
You can access the Members Portal directly at login.metabalance.me.
You can also go to www.metabalance.me and click the aqua Members Portal button before logging in.
If you are already logged into your Meta Balance account, click the profile icon, open the Members Community tab, and click the purple Access Member’s Community Portal button.
Troubleshooting
Do I need to close old Meta Balance tabs?
Yes, it’s recommended to close any old or unused Meta Balance tabs. Having multiple tabs open can interfere with performance and may cause sessions to not run properly.
For the Daily Pulse program, I tried exporting the file so I could import it into a new session - however it exported as a .sess file and when attempting to import, it didn't accept the file type? Can you please help?
There are two kinds of import/export functions.
One is the session import/export - this can be done in the history window. File format: .sess
Another one is the chat import/export - this should be done in the Serenity chat. File format: .cht/
So, the session file (*.sess) that was exported in the History Window should be imported in the History Window only.
And, the chat history file (*.cht) that was exported in the Serenity chat should be imported in the Serenity chat only.
I can't hear anything. Is my program working?
Yes. Meta Balance emits inaudible frequency tones and subtle vibrations. The only program that uses sound is Sensory Immersion, which combines light, sound, and music.
I can't hear Serenity's voice though I passed the microphone check and microphone is working
If you can’t hear sound even though your microphone works, first check your device volume/output (speakers/headphones) and make sure the correct playback device is selected. Also make sure the volume on your device is turned all the way up.
Also check whether the browser tab is muted (right-click the tab and select Unmute site/tab, or look for a muted speaker icon on the tab). Next, confirm audio permissions/autoplay settings for our site and refresh the page.
If it still doesn’t work, close other apps that may be using audio and try restarting the browser.
I can't start the Serenity Talk session because microphone is not working
If our page says your microphone isn’t working, first make sure your mic isn’t muted and works in another app (like Voice Recorder or a video call).
Then allow microphone access for our site in your browser (look for the lock icon in the address bar → Microphone → Allow) and refresh the page. If it still fails, check your device’s system privacy settings to ensure the browser is allowed to use the microphone and confirm the correct input device is selected.
You can also look up how to enable your microphone for your specific device and browser, as there are many helpful tutorials available on YouTube and Google.
Close other apps that may be using the microphone (Zoom/Teams/etc.) and try again.
I could not start a session. I got an error message: “Please choose your profile and try again.” What should I do?
Please go to the Serenity Talk page and select the member again. Then, return back to the current session page.
My page is frozen or not loading. What should I do?
Refresh the page first. If needed, try a different browser or clear your cache.
My session won’t start. What should I do?
Check your internet connection, refresh the page, and try again. If the issue continues, try another browser or device.
Should I clear my cache or browsing history?
Yes, clearing your cache can often help if a page is not loading correctly or the program is not working properly. It’s a good first step when troubleshooting.
If you’re not sure how to do this, you can easily find a tutorial online (such as on YouTube) that will walk you through clearing your cache and browsing history on your specific device.
What happens if my internet disconnects?
As long as the session has started, it will continue to run until it is finished, even if your internet connection drops. However, you do need to be connected to the internet in order to start a session.
What is the difference between Session import/export and Chat History import/export?
1. Content
The session import/export deals with entire sessions. The SESS file (.sess) contains all session information, while the chat history export file - CHT (.cht) includes only the chat history.
2. Access (Very Important)
• SESS file: You can only import your own session; you cannot import another user's SESS file..
• CHT file: You can import any CHT files, regardless of who exported.
3. Duplication
• SESS file: You can't import the session if the same one already exists in your history..
• CHT file: You can import the same CHT file continuously. So, you may have duplicated messages in one chat.
4. Location
• SESS file: Found in the History Window..
• CHT file: Located in the Serenity Chat Window..
What support is available if I need help?
We offer support through email and text, and we also host weekly live Zoom trainings where you can ask questions and learn directly.
You’ll have access to the Meta Balance Members Portal, which includes advanced training videos, protocols, and helpful Q&A resources. You can also connect with other members in our Facebook Messenger group to ask questions and share experiences.
In addition, we have a growing library of videos on our YouTube channel to help guide you.
When should I contact support?
Before contacting support, please make sure you have cleared your cache or browsing history and tried accessing Meta Balance from a different browser.
If the issue is still happening after these steps, please contact support for help. Please have your device and browser information available and include it in your email to help expedite your request.
Why is Meta Balance acting strangely or loading incorrectly?
Sometimes old browser tabs, cached data, or too many open windows can interfere with performance. It can also be related to your internet connection.
Try refreshing the page, closing any extra tabs, or waiting a few minutes and trying again. If the issue continues, clearing your cache or restarting your browser can help.
Billing Questions
Are there any setup or activation fees?
Yes. A $1 one-time setup fee is required to activate your free trial.
This is a single, non-recurring charge and is only collected once during initial setup. After that, you will only be billed based on your selected subscription plan.
Can I change plans?
Yes, you can upgrade or downgrade your plan at any time. If you downgrade, the change will take effect at your next billing cycle. If you upgrade, you will be charged a prorated amount and the change will take effect immediately. Please note there are no refunds available when downgrading.
Can I receive an invoice or billing statement?
Yes. You can view and download your invoice or receipt directly from your account.
Steps:
1. Log in to your main account
2. Go to your Profile
3. Tap Manage Billing
4. Under Invoice History, select the billing date you want
5. Tap on it to open the receipt page
6. You will then have the option to Download Invoice or Download Receipt
How do I cancel my subscription?
Log into your account and click the profile icon. This will take you to subscription management, where you can simply click “Cancel.”
If you are having any issues, you can contact us at [email protected].
How do I update my payment method?
Log into your account and click on the profile icon. This will take you to Subscription Management, where you can click “Manage Billing” to update your payment method.
How does the trial work?
Your trial gives you access during the trial period. If you do not cancel before it ends, your subscription will begin automatically.
Is billing monthly or annually?
Billing depends on the subscription plan selected at sign-up. The Family Plan may be offered as either monthly or annual billing, depending on the available options in your account.
You can check your current billing cycle by going to Profile → Manage Billing, where your active subscription details will show whether you are billed monthly or annually.
Is there a free trial?
We offer a 14-day trial for just $1 so you can experience Meta Balance before subscribing. You can cancel anytime before your trial ends, and if you’d like to continue, your subscription will start automatically.
Is there a prorated charge when adding members mid-cycle?
No. Adding members during an active billing cycle will not affect your payment.
There are no prorated charges or additional fees when you add family members. Your subscription price stays the same until your next renewal.
What happens if my payment fails?
If your payment fails, your access to Meta Balance may be temporarily paused until your payment is successfully processed. The system will automatically attempt to process your payment again.
If you would like to update your payment method, log into your account and click on your profile icon. This will take you to Subscription Management, where you can click “Manage Billing” to update your card.
If you wish to cancel, we recommend doing so before your next renewal. If you experience any issues, please contact us at [email protected].
What payment methods are accepted?
You can use supported credit cards and debit cards, including US bank-issued cards, if they are enabled for online payments.
In some cases, digital payment options like Cash App Pay may also be available depending on your location and what is shown during checkout.
Available payment methods can vary, so you can confirm the exact options by going to Profile → Manage Billing → Payment Method when subscribing or updating your billing details.
Will I be charged for inactive or unused member slots?
No. You will not be charged for inactive or unused member slots.
The Family Plan has a fixed subscription fee, so you are only billed for the plan itself—not based on how many slots are actively used.
Will my trial turn into a subscription automatically?
Yes, unless you cancel before the trial ends.
Will the account holder still pay the full subscription even if there are no added members?
Yes. The account holder pays the full Family Plan subscription fee whether there are members added or not.
The price is for the entire plan, not per member, so the billing remains the same even if some or all member slots are unused.
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